Support

We provide four tiers of support: Documentation, FAQ, E-mail, and Contract. Our basic support philosophy is simple: if you're willing to publicly share your issues and our (or others') responses, we will try to provide support at no cost to you. We will not be able to provide support for third-party software, tools, or hardware, including their use with our products. If you're unsure about whether we can help or not, don't hesitate to send an e-mail. Just don't be surprised if we reply that we won't be able to support the third-party offering. On the other hand, someone else may be able to help you out.

• Documentation. Our products usually have datasheets and application notes. See the respective product pages for an up-to-date list of product documentation.

• Frequently Asked Questions (FAQ). The FAQ section contains answers to many common questions about our products, how they integrate with other systems, and how they are used. We suggest that you look here first since it might be the fastest way to get an answer to your question.

• E-mail. If the FAQ doesn't answer your question, you can send an e-mail to our support mailing list: support@moteware.com. Please be aware that this list is publicly accessible, so anyone can see your question and respond. We also reserve the right to summarize any questions and answers that appear on this mailing into the FAQ as needed.